Return Policy

Last updated on June 3, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on printful.comand added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Yuvetia Originals – Store Policies

As a small business, we strive to meet our legal obligations while making it clear that the policies listed below are not voluntary services but requirements mandated by law. The administrative and financial burden rests with us, and we appreciate your understanding of the scope of these regulations.

1. General Terms and Conditions (GTC):

Our GTC govern the relationship between us and our customers. They include information about:

• Contract formation

• Payment and delivery terms

• Liability limitations

• Procedures for complaints.

These terms are binding for both parties and required by law.

2. Privacy Policy:

Protecting your personal data is important to us. We handle your data with care and only share what is absolutely necessary with our partners, such as for order processing (e.g., shipping).

You have the right to request the deletion of your data at any time. Upon such a request, we will ensure that your data is fully deleted not only from our systems but also from those of our partners. Please note that legal retention requirements (e.g., for tax purposes) may delay the immediate deletion of certain data.

We process your data exclusively in accordance with legal requirements and use it only to provide our services to you

3. Right of Withdrawal:

As a consumer, you have the legal right to withdraw from your purchase within 14 days from the date you receive your order. Returns are at your expense unless the mistake is on our side. Please note that customized or personalized products are excluded from the right of withdrawal.

4. Shipping and Payment:

• Shipping Costs: These vary depending on the destination and will be displayed before checkout.

• Payment Methods: We accept only the payment methods listed on our website.

• Delivery Time: Our products will be shipped within the stated delivery timeframe. Please note that delays caused by external factors (e.g., logistics providers) are beyond our control.

5. Imprint:

Yuvetia Originals

[Address]

[Phone Number]

[Email Address]

We are a small business and operate within the limits of the law. Please understand that we cannot accommodate claims beyond what is legally required.

Note:

The policies listed here fulfill legal requirements to ensure transparency and security in business transactions. As a small business with limited resources, we adhere strictly to our legal obligations and cannot extend beyond them.